Policies & Conditions

Freight Inspection: PRODUCT RECEIVING INSTRUCTIONS AND FREIGHT CLAIMS POLICY RECEIVING INSTRUCTIONS The cabinets are packaged individually in boxes and placed onto a pallet. The cabinets will be shipped via common carrier using the most efficient provider based both on estimated time and price. The cabinets can be shipped to businesses with and without a loading dock, residences, and construction sites. A person will need to be on site to inspect and sign for the shipment. All destinations must be tractor trailer accessible. If there are any problems concerning the delivery please contact us as soon as possible. All shipments should be thoroughly inspected for damage by the buyer or the buyer's designated recipient before the shipment is accepted. The buyer is responsible for all damage that occurs following receipt of the shipment. 1. PLEASE INSPECT THE SHIPMENT IMMEDIATELY UPON RECEIPT. 2. PLEASE SIGN FOR PIECE COUNT AS WELL AS PALLETS. 3. The freight carrier has acknowledged the receipt of this shipment from our facilities in GOOD CONDITION. By your acceptance of the shipment from the carrier on the bill of lading, you acknowledge that the product has been delivered in GOOD CONDITION. Online Cabinets Direct cannot be responsible for loss or damage if you give the carrier a clean and clear receipt. 4. If any shortages or damages are discovered upon delivery, MAKE A NOTATION FOR DAMAGEAND/OR SHORTAGE ON THE BILL OF LADING WITH A REPRESENTATIVE FROM THE CARRIER PRESENT BEFORE ACCEPTING THE ORDER. CLAIMS FOR SHORTAGES OR DAMAGES 1. Unconcealed damage and/or shortage: Claims can be made only when it is indicated on the Bill of Lading AT THE TIME OF DELIVERY. The claim must then be reported by FAX immediately to Online Cabinets Direct. No claims will be allowed without the proper paperwork signed by the Customer and the Transportation Company. 2. Concealed Damage: Claims must be made within 72 HOURS OF PRODUCT DELIVERY. Claims must then be made by email to Online Cabinets Direct at orders@onlinecabinetsdirect.com No claims will be allowed without the proper paperwork signed by the Customer and the Transportation Company. Return Policy: There are no returns due to the low pricing we have on our cabinetry. We recommend ordering a sample door to ensure the quality of our cabinetry is exactly what you are looking for before placing your order. All sales are considered final and no refunds, exchanges, or credits will be issued. In the event that a shipment is returned to Online Cabinets Direct customer agrees and understands he/she will be responsible for any and all shipping costs associated with the transaction and all items returned are subject to a 45% restocking fee. Online Cabinets Direct Return Policy: All Items purchased from Online Cabinets Direct are final and there will be no refunds or exchanges issued. Disclaimer: Customers assumes all responsibilities associated with handling, assembling or any other dealings with cabinets, trim or any other item ordered from Online Cabinets Direct. Privacy Policy: Welcome! If you continue to browse and use this website you are agreeing to comply with and bound by the following terms and conditions of use, which together with our privacy policy govern Online Cabinets Direct's relationship with you in relation to this website. The term "Online Cabinets Direct" refers to the owner of this website whose registered office is in Spring Hill, TN. The term "you" refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance. 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